Return Policy – Jade racelet

At Jade Racelet, we always want to bring customers the best shopping experience. We are committed to ensuring your satisfaction with our premium jade bracelet products. If you are not satisfied with the product you purchased, we are happy to support you through the return policy below.

Return Conditions

To return a product, please ensure that:

The product is intact, unused and has the original tags and labels.
The product is not damaged due to misuse or improper storage.
Return requests must be made within 30 days from the date of receipt.
Have an invoice or proof of purchase from Jade Bracelet.

Return Process

To return a product, please follow these steps:

Contact Us: Send a return request via email or contact our customer service directly. Provide order information, reason for return and product images if available.
Return Confirmation: After receiving your request, we will review and confirm the return conditions. If the product is eligible, we will instruct you on how to return the product.
Returning the Product: Carefully package the product and send it to our address as instructed. Please retain the shipping receipt as proof.
Return Processing: Once we receive the product, we will inspect and process your return request. Processing time may take 5-7 business days.

Refund Method

After your return request is accepted, we will refund you via the original payment method. Refund time may vary depending on your bank or payment service provider.

Return Cost

Return Due to Manufacturing Defect: If the product is defective due to manufacturing or our mistake, Jade Bracelet will cover all shipping costs.
Customer Returns: If you return a product for personal reasons (not a product defect), you will be responsible for the shipping costs.